You can reset, perform a full power cycle, or physically disconnect your Xbox One console to reboot it completely and fix many common issues. This process does not erase any of your games or data.
Restart your console
Physically power cycle the console
Disconnect and reconnect your console's power cable
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There's nothing more worrying than when your console won't even turn on, and the Xbox One seems particularly prone to causing its owners severe anxiety in this way. But before you hurl your console out the window in despair, there's a few things you should try.
It goes without saying that before anything else, you should check everything is connected properly, and you've actually turned the power on. If you're sure eveything is hooked up correctly, check the light on the Xbox One's power brick. It should be either orange or white to indicate it's receiving power. If there's no light, you've just identified the problem. Try a different outlet, and if there's still no light, it's time to contact Microsoft for a replacement power brick. If you've got power in the brick, and the console power button itself lights up, but there's no picture on the screen, check you haven't accidentally plugged the HDMI cable into the 'HDMI In' port instead of the 'HDMI Out' port. Many a gaming session has been delayed by this simple mistake. If you're trying to update your console but you're finding the download is taking far longer than it should – or not even starting – it might be better to try downloading another time. That's because traffic on the Microsoft server could be at a high while everyone tries to download the latest system update.
Of course, the issue could stem from your own internet connection, so the old trick of restarting your router may well fix the problem. Otherwise, head over to the Microsoft Live Status page to see if the company is experiencing problems on its end. If so, again, it's simply a matter of waiting until the company sorts itself out. You could also try a hard reset on the console, which clears the cache and resets the network card. Simply hold the power button for five seconds until the console shuts down. You can then unplug it, leave it for 30 seconds, and reconnect. Finally, try testing your connection by opening the guide and going to Settings>All Settings>Network. From here you should see "Test network connection" on the far right. If you're getting a specific error code after running the test, head over to Microsoft's connection error list page to figure out what's gone awry. So you bought the Xbox One S for its 4K Blu-ray capabilities, and who could blame you. Microsoft's latest version of the console is the cheapest UHD Blu-ray player currently available. Unfortunately, it seems there could be an issue with some early 4K Blu-ray discs.
As Microsoft explains on its support pages: "We are aware that a limited number of 4K Ultra HD Blu-ray movie discs manufactured earlier in 2016 may not play on the Xbox One S." So, what can you do if you've bought one of these unusable discs? Well, Microsoft says the issue has "since been corrected," so only a few users should be affected, and if you've updated your console's software, you should be OK. If, however, you're having trouble, try the disc in another UHD Blu-ray player if possible, otherwise the usual cleaning the disc and restarting the console steps apply. If none of that works, make sure you've installed the Blu-ray player app properly. Microsoft has a page you can visit for a full guide to installing and setting up the relevant app. If all that fails, it's time to contact Microsoft. |